In the scope of the differences in resource management
MRP II focused primarily on internal human, financial, and material resources management, ERP systems on the basis of the MRP II extends the scope of management, which the customer needs and internal manufacturing activities, as well as suppliers of manufacturing resources together to form a complete enterprise and supply chain all the links in the supply chain, such as orders, purchasing, inventory, planning, manufacturing, quality control, transportation, distribution, service and maintenance, financial management, personnel management, laboratory management, project management, recipe management, effective management.
Production management in different
MRP II systems to several companies classified as typical modes of production management, such as repetitive manufacturing, mass production, according to the order, order assembly, stock production, etc., of each type has a set of management standards. In the late 80s, early 90s, in order to keep pace with market changes, more variety, small batch production and Kanban production is the company's main production methods used by a single mode of production to the production of hybrid development, ERP is well to support and manage hybrid manufacturing environment to meet the business needs of this diversification.
Differences in the management functions
ERP MRP II system in addition to the manufacture, distribution, financial management, but also adds support for the entire supply chain system for material flow, production, transportation needs between the various aspects of management and warehouse management; support the production quality assurance system management, laboratory management, equipment maintenance and spare parts management; support workflow (business processes) management.
In the control of the differences in transaction processing
MRP II is rolling through the program in a timely manner to control the entire production process, it is time poor, generally only achieve things in control. The ERP system to support online analytical processing OLAP (Online Analytical Processing), service that is quality feedback, emphasis on corporate control in advance, it can design, manufacture, sale, transportation to parallel manner by integrating all relevant operations, provides businesses with the quality, adapt to change, customer satisfaction, performance and other key issues of real-time analysis.
In addition, MRP II, the financial system comes down to who is just a message, its function is to supply, production, sales in the amount of information into the value of information is reflected in the value of logistics. The ERP system will be the value of financial planning and control functions integrated into the entire supply chain.
In cross-border (or regions) the differences in business transactions
Now the development of enterprises, making the various organizational units within the enterprise and between enterprises and external coordination between business units become more and more and more important, ERP system application complete organizational structure, which can support cross-border business many countries and regions, multi-plant, multi-lingual, multi-currency applications.
Computer information processing technology in the difference
With the rapid development of IT technology, network communications technology, making the ERP system to achieve integration across the supply chain information management. ERP system uses client / server (C / S) architecture and distributed data processing technology to support Internet / Intranet / Extranet, e-commerce (E-business, E-commerce), electronic data interchange (EDI). In addition, also on different platforms to achieve interoperability.
2011年7月21日星期四
ERP project manager's responsibilities and should have the quality
ERP project manager's responsibilities:
Set up project teams and coordinate team members and other inter-sectoral efforts
Convened and presided over the meeting
Committee to guide project management status report
Top management policy decisions made
Specific resource requirements
Proposed project schedule and do the scheduled date of compliance with project
Coordination of user education and training programs
Faced with different functions on behalf of a group
Discernment is not a member of the project scope problems direction
Distinguish important topics and issues to ensure fit and proper person to participate
ERP project manager with the quality:
Group the know - and deal with a lot of work
Motivator - the commitment to maintain users and managers
Communicator - sleek and arbitrary
Foreign person - political sensitivity and understanding of organizational behavior
Educators - to provide education and training to users
Adherent - strong-willed
About the company
Understanding of ERP
Set up project teams and coordinate team members and other inter-sectoral efforts
Convened and presided over the meeting
Committee to guide project management status report
Top management policy decisions made
Specific resource requirements
Proposed project schedule and do the scheduled date of compliance with project
Coordination of user education and training programs
Faced with different functions on behalf of a group
Discernment is not a member of the project scope problems direction
Distinguish important topics and issues to ensure fit and proper person to participate
ERP project manager with the quality:
Group the know - and deal with a lot of work
Motivator - the commitment to maintain users and managers
Communicator - sleek and arbitrary
Foreign person - political sensitivity and understanding of organizational behavior
Educators - to provide education and training to users
Adherent - strong-willed
About the company
Understanding of ERP
ERP is the core of management thinking
ERP is the core management philosophy is to supply chain management. Supply chain Supply Chain by the original literal translation is "supply chain", but in fact every aspect of the chain contains "for" and "need" two aspects of the double meaning of "for" and "need" is always relative, attendant, also known abroad Demand / Supply Chain. In a market economy, the supply is always only occur because of demand, there is no demand, so what is the supply? Therefore, more precise translation supply chain. As the supply system, usually refers to the Logis tics (logistics system) the content, logistics system "from procurement to sales", and supply chain "from the market to supply market demand."
With integrated management and information technology known American Production and Inventory Management Association (APICS) since 1997, will be eligible for production and inventory management (CPIM) exam increased supply chain management, content, and in seven themes as the first one (the other topics were: inventory management, JIT, master scheduling, material requirements planning, production job control, systems and technology), indicating its importance. Supply Chain Management exam content has four aspects:
1 business scope of the concept: supply chain elements; operating environment; financial base; manufacturing resource planning (MRP Ⅱ); in-time production (JIT); total quality management (TQM); MRP Ⅱ, JIT and TQM relationship.
2 requirements planning: market-driven; the definition of customer expectations and value; customer relationship; demand management.
3 Demand and Supply of conversion: design; capacity management; plan; implementation and control; performance evaluation.
4 Supply: inventory; procurement; materials distribution and distribution system.
As can be seen from the above examination content focus of supply chain management thinking, it is both "for" and "need" two aspects of the environment.
Enterprises in order to maintain and expand market share, you have to have relatively stable sales channels and customers, in order to ensure product quality and technical content, there must be relatively stable raw materials and accessories and parts supplier collaboration. Companies with their sales agents, customers and supplier relationships, is no longer simply a business object, but the benefit-sharing partnership, which is a major shift in the modern management concepts. This partnership formed a company's supply chain is "lean production (Lean Production)" The core idea. When confronted with a specific market and product demand, the basic business partners may not be able to meet these new product development and production requirements. At this time, companies will organize a specific supply and distribution channels consisting of short-term or one-time supply chain, to form a "dynamic coalition" (or "virtual factory"), the supply and coordination units (including product research and development) as is an integral part of business, the use of "simultaneous engineering", with the shortest possible time to bring new products into the market, this is the "Agile Manufacturing (Agile Manufacturing)" The core idea. At present, the competition among enterprises is no longer a business of an enterprise competition, but has developed into an enterprise supply chain competing with the competition between supply chains. ERP system is to adapt to the needs of this competitive situation developed.
In addition to the people in the supply chain are already familiar with "logistics" "cash flow", "information flow", there are easy for people to ignore the "value-added flow" and "workflow." That is, supply chain, there are five basic "flow" in mobility. From the formal point of view, the customer is buying goods or services, but in essence, the customer is buying goods or services can benefit from the value. Various materials in the supply chain moving, is a constant increase its technical value-added content or value-added process, in the process, but also pay attention to the elimination of all inefficiencies and waste. Therefore, the supply chain there are value-added chain (Value-Ad ded Chain) meaning. It goes without saying, only when the product can be sold, only value-added significance. Enterprises rely on cost, productivity or production scale advantage is not enough price competition, innovation depends on the value of the advantage of playing war, this is the real way to compete, and analysis of ERP systems to provide value-added business process functions.
Information, materials, funds are not their own flow, the value of the material will not be automatically added to rely on human labor to achieve, to rely on a company's business activities ─ ─ workflow (Work Flow) or business processes (Business Process), they can flow together. Workflow determines the velocity of flow and flow, the enterprise business process reengineering (BPR) the object of study. ERP systems provide a variety of industry proven business processes, and can follow the development of the situation of competition, as the business workflow (business processes) reforms in the operation of the application to make the appropriate adjustments.
In short, ERP is included in management thinking is very broad and deep, these advanced management ideas have been able to achieve, but also with the development and application of information technology inseparable. ERP not only for the supply chain, reflecting the lean manufacturing, agile manufacturing, concurrent engineering spirit, and must be combined with Total Quality Management (TQM) to ensure quality and customer satisfaction; combination of in-time production (JIT) to eliminate all inefficiencies and waste, reduce inventory and shorten the delivery time; its association with Theory of Constraints (TOC, Theory of Constraint, is to optimize the development of production technology OPT) to define the supply chain bottlenecks, remove constraints to the expansion of enterprise supply chain effective output.
As information technology and the development of modern management thinking, ERP content will continue to expand. Let us explore the significance of the ERP system has profound meaning of the cross-century, China's enterprises to improve competitiveness in the global market to provide comprehensive enterprise management solutions to contribute.
With integrated management and information technology known American Production and Inventory Management Association (APICS) since 1997, will be eligible for production and inventory management (CPIM) exam increased supply chain management, content, and in seven themes as the first one (the other topics were: inventory management, JIT, master scheduling, material requirements planning, production job control, systems and technology), indicating its importance. Supply Chain Management exam content has four aspects:
1 business scope of the concept: supply chain elements; operating environment; financial base; manufacturing resource planning (MRP Ⅱ); in-time production (JIT); total quality management (TQM); MRP Ⅱ, JIT and TQM relationship.
2 requirements planning: market-driven; the definition of customer expectations and value; customer relationship; demand management.
3 Demand and Supply of conversion: design; capacity management; plan; implementation and control; performance evaluation.
4 Supply: inventory; procurement; materials distribution and distribution system.
As can be seen from the above examination content focus of supply chain management thinking, it is both "for" and "need" two aspects of the environment.
Enterprises in order to maintain and expand market share, you have to have relatively stable sales channels and customers, in order to ensure product quality and technical content, there must be relatively stable raw materials and accessories and parts supplier collaboration. Companies with their sales agents, customers and supplier relationships, is no longer simply a business object, but the benefit-sharing partnership, which is a major shift in the modern management concepts. This partnership formed a company's supply chain is "lean production (Lean Production)" The core idea. When confronted with a specific market and product demand, the basic business partners may not be able to meet these new product development and production requirements. At this time, companies will organize a specific supply and distribution channels consisting of short-term or one-time supply chain, to form a "dynamic coalition" (or "virtual factory"), the supply and coordination units (including product research and development) as is an integral part of business, the use of "simultaneous engineering", with the shortest possible time to bring new products into the market, this is the "Agile Manufacturing (Agile Manufacturing)" The core idea. At present, the competition among enterprises is no longer a business of an enterprise competition, but has developed into an enterprise supply chain competing with the competition between supply chains. ERP system is to adapt to the needs of this competitive situation developed.
In addition to the people in the supply chain are already familiar with "logistics" "cash flow", "information flow", there are easy for people to ignore the "value-added flow" and "workflow." That is, supply chain, there are five basic "flow" in mobility. From the formal point of view, the customer is buying goods or services, but in essence, the customer is buying goods or services can benefit from the value. Various materials in the supply chain moving, is a constant increase its technical value-added content or value-added process, in the process, but also pay attention to the elimination of all inefficiencies and waste. Therefore, the supply chain there are value-added chain (Value-Ad ded Chain) meaning. It goes without saying, only when the product can be sold, only value-added significance. Enterprises rely on cost, productivity or production scale advantage is not enough price competition, innovation depends on the value of the advantage of playing war, this is the real way to compete, and analysis of ERP systems to provide value-added business process functions.
Information, materials, funds are not their own flow, the value of the material will not be automatically added to rely on human labor to achieve, to rely on a company's business activities ─ ─ workflow (Work Flow) or business processes (Business Process), they can flow together. Workflow determines the velocity of flow and flow, the enterprise business process reengineering (BPR) the object of study. ERP systems provide a variety of industry proven business processes, and can follow the development of the situation of competition, as the business workflow (business processes) reforms in the operation of the application to make the appropriate adjustments.
In short, ERP is included in management thinking is very broad and deep, these advanced management ideas have been able to achieve, but also with the development and application of information technology inseparable. ERP not only for the supply chain, reflecting the lean manufacturing, agile manufacturing, concurrent engineering spirit, and must be combined with Total Quality Management (TQM) to ensure quality and customer satisfaction; combination of in-time production (JIT) to eliminate all inefficiencies and waste, reduce inventory and shorten the delivery time; its association with Theory of Constraints (TOC, Theory of Constraint, is to optimize the development of production technology OPT) to define the supply chain bottlenecks, remove constraints to the expansion of enterprise supply chain effective output.
As information technology and the development of modern management thinking, ERP content will continue to expand. Let us explore the significance of the ERP system has profound meaning of the cross-century, China's enterprises to improve competitiveness in the global market to provide comprehensive enterprise management solutions to contribute.
What are the reasons for ERP failure
If we know the causes of the failure of ERP which will certainly help us to overcome these difficulties, making us a successful ERP implementation.
1 failed software developers - a small number of system applications at home, not put enough in order to keep pace with new research and development costs, technology, and factory operations and the implementation of ERP package experience.
(2) the lack of support suppliers - suppliers over the load, can not provide adequate resources.
3 Number of test application is not enough - at least three references, preferably imported to visit a company, and as far as possible interviews with more staff.
4 inexperienced project manager - project manager in your company should be respected and well-known, and know how to manage change.
5. No senior members of the project - all the major stakeholders, such as health management, MIS, accounting, human resources and other departments, should be sent to senior officers.
6 less than the number of project team - can not completely rely on supplier to have received full training with full-time staff, in setting a reasonable time to complete a good job.
7 import duties and responsibilities not clear - the responsibility of members is often the problem is unknown, to determine the project members and senior managers, suppliers are aware of the performance issues.
8. The lack of high-level support - senior managers to support projects such as operating vice president for the members to convene to open a project related to the beginning of advocacy meetings, and answer some of the abstruse problems, such as: System can help me what to do.
9 Lack of commitment to all relevant staff - attitude will make the project succeed or fail, if the relevant person does not know what to get from them will not be used.
10. Not to buy from other stakeholders such as MIS or accounting manager - will be used in any area or interface between the ERP software, project members or guide members to explain the demand.
11. Inadequate training - when the company introduced the ERP system to reduce the budget, the first project is the education and training, but this will affect the long-term chance of success.
12. No firm timetable - if moving too fast, the steps may be missed or not done well; pace too slow, interest, attention, and momentum will not.
13 comprehensive import method - trying to smaller, incremental import, and in order to make easier the management change.
14. Not the actual transaction problem - in order to save costs for the lack of commitment and over-deliver, and when the estimated cost is too conservative.
15 inappropriate to import budget - if funds are not sufficient, do not be afraid ordered a halt to the project.
16 in the import process for all stakeholders miscommunication - will not be too open and honest communication by the accused, the most effective communication and staff work from the first line of face to face communication.
17. Do not know the objectives of the ERP package - ERP software needs to be suitable for some of the integrity of the major programs - business strategy
18. Do not know the purpose of performance measurement and - if the pumping asked a staff or manager, how to apply the system for the ERP package to complete the target, whether there is consistency of rhetoric.
19. No personal reward for the successful import - clearly defined rewards or other incentives or money, increase the chance of success.
20. Do not know the result if the import fails - senior managers must be prepared to endure, because the person who with intent to evade responsibility for the impact of
21. ERP software fit the business needs of poor - an appropriate needs analysis and supplier selection process, should be made to ensure the desired features and functions.
22 The lack of complete applications and other integration - integration is key, its in a multi-plant environment, including point to point between the supply chain management, maintenance management, engineering, business operations analysis of the integrity of the results ( such as: job costing, strategic source).
23. Without the normal procedures to resolve issues - each project needs a simple and effective way to solve the problem, issue a formal record of a single, specific problems that the owner, regular management meetings to discuss its severity.
24. Poor system design and architecture - hardware and software design should be included in the open, in order to provide maximum flexibility.
25. Inappropriate pre-process design work - demand-driven business process reengineering, in other words also in the promotion of a system specification, so the process of change and ERP to import the same time.
26 unexpected by the new process / system design changes due to work - because the program changes, job functions also need to change, so to redefine the job description.
27 would be too much off the package for repair - the less the repair of passenger demand, package integration, maintenance, easy and inexpensive to upgrade the more time can be shortened.
28. Poor planning and execution of data conversion from the old system - to confirm the old information is accurate and complete to the conversion of the format, the data conversion operation should not automatically recurring.
29. A lack of understanding of policy and process - any changes to the policies and procedures, have clear documentation and communication, and affected persons.
30 The test is not sufficient - ERP system by the user before the import for rigorous testing to determine the adequacy of specifications, including the customer if the repair specifications, testing is particularly important.
31. The lack of proper navigation trial - ERP system in a fully open, should make navigation in a conference room pilot, multi-plant environment, if a plant should be executed. You can also try a single module for navigation, to make a track record, if successful, will help the software into the team's confidence.
32 system hardware inadequate - and sometimes forgotten as the team clearly should be placed in all new hardware factory there.
33 ERP system's lack of resources - is not always representative of automation to reduce staff, assuming the system from completely (not the table without a manual system) to full-featured ERP, the first time the total need someone to collect, enter, analyze data, and have to perform computer operations, such as backup procedures.
34. Too many things began to prepare - some of the ERP package, first make a lot of work ahead, such as setting parameters and options, may not need to load a lot of information, and other systems to create complex interfaces between devices and the complexity and uncertainty hardware.
1 failed software developers - a small number of system applications at home, not put enough in order to keep pace with new research and development costs, technology, and factory operations and the implementation of ERP package experience.
(2) the lack of support suppliers - suppliers over the load, can not provide adequate resources.
3 Number of test application is not enough - at least three references, preferably imported to visit a company, and as far as possible interviews with more staff.
4 inexperienced project manager - project manager in your company should be respected and well-known, and know how to manage change.
5. No senior members of the project - all the major stakeholders, such as health management, MIS, accounting, human resources and other departments, should be sent to senior officers.
6 less than the number of project team - can not completely rely on supplier to have received full training with full-time staff, in setting a reasonable time to complete a good job.
7 import duties and responsibilities not clear - the responsibility of members is often the problem is unknown, to determine the project members and senior managers, suppliers are aware of the performance issues.
8. The lack of high-level support - senior managers to support projects such as operating vice president for the members to convene to open a project related to the beginning of advocacy meetings, and answer some of the abstruse problems, such as: System can help me what to do.
9 Lack of commitment to all relevant staff - attitude will make the project succeed or fail, if the relevant person does not know what to get from them will not be used.
10. Not to buy from other stakeholders such as MIS or accounting manager - will be used in any area or interface between the ERP software, project members or guide members to explain the demand.
11. Inadequate training - when the company introduced the ERP system to reduce the budget, the first project is the education and training, but this will affect the long-term chance of success.
12. No firm timetable - if moving too fast, the steps may be missed or not done well; pace too slow, interest, attention, and momentum will not.
13 comprehensive import method - trying to smaller, incremental import, and in order to make easier the management change.
14. Not the actual transaction problem - in order to save costs for the lack of commitment and over-deliver, and when the estimated cost is too conservative.
15 inappropriate to import budget - if funds are not sufficient, do not be afraid ordered a halt to the project.
16 in the import process for all stakeholders miscommunication - will not be too open and honest communication by the accused, the most effective communication and staff work from the first line of face to face communication.
17. Do not know the objectives of the ERP package - ERP software needs to be suitable for some of the integrity of the major programs - business strategy
18. Do not know the purpose of performance measurement and - if the pumping asked a staff or manager, how to apply the system for the ERP package to complete the target, whether there is consistency of rhetoric.
19. No personal reward for the successful import - clearly defined rewards or other incentives or money, increase the chance of success.
20. Do not know the result if the import fails - senior managers must be prepared to endure, because the person who with intent to evade responsibility for the impact of
21. ERP software fit the business needs of poor - an appropriate needs analysis and supplier selection process, should be made to ensure the desired features and functions.
22 The lack of complete applications and other integration - integration is key, its in a multi-plant environment, including point to point between the supply chain management, maintenance management, engineering, business operations analysis of the integrity of the results ( such as: job costing, strategic source).
23. Without the normal procedures to resolve issues - each project needs a simple and effective way to solve the problem, issue a formal record of a single, specific problems that the owner, regular management meetings to discuss its severity.
24. Poor system design and architecture - hardware and software design should be included in the open, in order to provide maximum flexibility.
25. Inappropriate pre-process design work - demand-driven business process reengineering, in other words also in the promotion of a system specification, so the process of change and ERP to import the same time.
26 unexpected by the new process / system design changes due to work - because the program changes, job functions also need to change, so to redefine the job description.
27 would be too much off the package for repair - the less the repair of passenger demand, package integration, maintenance, easy and inexpensive to upgrade the more time can be shortened.
28. Poor planning and execution of data conversion from the old system - to confirm the old information is accurate and complete to the conversion of the format, the data conversion operation should not automatically recurring.
29. A lack of understanding of policy and process - any changes to the policies and procedures, have clear documentation and communication, and affected persons.
30 The test is not sufficient - ERP system by the user before the import for rigorous testing to determine the adequacy of specifications, including the customer if the repair specifications, testing is particularly important.
31. The lack of proper navigation trial - ERP system in a fully open, should make navigation in a conference room pilot, multi-plant environment, if a plant should be executed. You can also try a single module for navigation, to make a track record, if successful, will help the software into the team's confidence.
32 system hardware inadequate - and sometimes forgotten as the team clearly should be placed in all new hardware factory there.
33 ERP system's lack of resources - is not always representative of automation to reduce staff, assuming the system from completely (not the table without a manual system) to full-featured ERP, the first time the total need someone to collect, enter, analyze data, and have to perform computer operations, such as backup procedures.
34. Too many things began to prepare - some of the ERP package, first make a lot of work ahead, such as setting parameters and options, may not need to load a lot of information, and other systems to create complex interfaces between devices and the complexity and uncertainty hardware.
The difference between CRM and DRP
During the CRM system selection, many companies will the current CRM software sales management functions misunderstanding and hope through the CRM system to collect market information, sales information (daily sales) and inventory information, which is the most CRM system could not do, but it is DRP (Distribution Resource Planning, Distribution Resource Planning) system's core functionality.
CRM and DRP's misleading part is that sales management. Although CRM and DRP vendors claim they have a sales management function, but the meaning is not the same.
DRP to achieve the corporate management of distribution channels, such as headquarters, sales subsidiaries, distributors, agents or chain stores, mainly for order management, inventory, financial transactions and so on. It solves the main problems are:
1. The use of information technology to improve the marketing aspects of the business process efficiency, reduce employee strength, improve information transmission speed, efficiency and accuracy.
2. Grasp the distribution chain inventory, reduce inventory and waste, reduce safety stock, reduce transportation costs. To avoid out of stock, while avoiding the goods in excessive pressure on the demand chain.
3. Timely delivery of orders and sales information, improve customer demand for cargo planning and resource allocation to plan management, production orders and customer demand driven rather than production driven by sales.
4. Strict control of cost of sales, channel marketing, reduce costs, enhance the accounts receivable control.
And the DRP is different from most CRM software sales management to the sales staff is mainly used, rather than to the sales order processing and financial personnel. Application of CRM sales management aims to improve sales productivity and knowledge sharing level. It provides sales management capabilities include:
1. Sales staff, sales force, sales commission management.
2. Customer information, contacts, sales opportunities (projects), competitors of information management.
3. Record with the customer contact process, and related document management.
4. Personal and team calendars arrangements.
For regional companies operating in terms of the DRP software with orders, inventory, financial management is a natural demand. Application DRP system, companies can learn all levels of real-time inventory, fast processing of orders, accounts receivable and credit management, improve sales management effectiveness.
The CRM system can not meet these requirements. Therefore, in order to enable more users to choose their own software and services, CRM software vendors in their sales management should be added to some of the features DRP or the DRP software, CRM software with well integrated.
In view of the current CRM and DRP software the functions of sales management for those who want to work in information technology companies, if you want to in the sales automation system, the realization of inventory, sales and financial management, only two to take. First, the use of large-scale management software (such as Oracle E-Business Suite) is part of the module, the other way is to use a different brand of CRM and DRP software, system integration and a lot of work.
CRM and DRP's misleading part is that sales management. Although CRM and DRP vendors claim they have a sales management function, but the meaning is not the same.
DRP to achieve the corporate management of distribution channels, such as headquarters, sales subsidiaries, distributors, agents or chain stores, mainly for order management, inventory, financial transactions and so on. It solves the main problems are:
1. The use of information technology to improve the marketing aspects of the business process efficiency, reduce employee strength, improve information transmission speed, efficiency and accuracy.
2. Grasp the distribution chain inventory, reduce inventory and waste, reduce safety stock, reduce transportation costs. To avoid out of stock, while avoiding the goods in excessive pressure on the demand chain.
3. Timely delivery of orders and sales information, improve customer demand for cargo planning and resource allocation to plan management, production orders and customer demand driven rather than production driven by sales.
4. Strict control of cost of sales, channel marketing, reduce costs, enhance the accounts receivable control.
And the DRP is different from most CRM software sales management to the sales staff is mainly used, rather than to the sales order processing and financial personnel. Application of CRM sales management aims to improve sales productivity and knowledge sharing level. It provides sales management capabilities include:
1. Sales staff, sales force, sales commission management.
2. Customer information, contacts, sales opportunities (projects), competitors of information management.
3. Record with the customer contact process, and related document management.
4. Personal and team calendars arrangements.
For regional companies operating in terms of the DRP software with orders, inventory, financial management is a natural demand. Application DRP system, companies can learn all levels of real-time inventory, fast processing of orders, accounts receivable and credit management, improve sales management effectiveness.
The CRM system can not meet these requirements. Therefore, in order to enable more users to choose their own software and services, CRM software vendors in their sales management should be added to some of the features DRP or the DRP software, CRM software with well integrated.
In view of the current CRM and DRP software the functions of sales management for those who want to work in information technology companies, if you want to in the sales automation system, the realization of inventory, sales and financial management, only two to take. First, the use of large-scale management software (such as Oracle E-Business Suite) is part of the module, the other way is to use a different brand of CRM and DRP software, system integration and a lot of work.
Risk of ERP and its prevention
No matter how favorable business conditions, preparations made, no matter how full the implementation of the risk still exists. In the ERP system implementation cycles, various factors may change at any time. How to effectively manage and control risk is to ensure the successful implementation of ERP systems is one important part.
ERP project risk
Often people fail to consider the factors in the general focus on the implementation process of analysis of many factors, but often overlooked items completed before the start of the implementation of ERP systems and the potential risks. For the ERP project, the risk exists in the whole process of the project, including project planning, project pre-preparation, implementation and system operation. To sum up, ERP project risks are mainly the following aspects:
1. The lack of planning or poor planning;
2 The project is not fully prepared, the performance of ERP software for hardware selection and choose the wrong;
3 implementation of process control is not strict, the results did not meet the stage;
4. The lack of effective control of the design process aspects;
5 the results are reasonable without making the assessment or evaluation;
6 The system safety design is imperfect, there is a systematic illegal invasion risk;
7. Disaster prevention measures are inappropriate or incomplete, likely to cause system crashes.
1. The existence of a corporate strategic planning of IT system planning five years? With the information society, IT systems for enterprises is not only a tool, but also techniques. ERP as an important component of IT systems and services in the enterprise's long-term planning, long-term planning tools and assurance. ERP's goal from the IT system is planned to evaluate the success or failure of the basic standard ERP systems, IT systems should be based on planning, a clear scope of ERP systems and implementation of content.
2. Pre-project preparation to determine the hardware and network solutions, select the ERP system and assessment consulting partners are the three main tasks of this stage is the implementation of the three elements of the ERP system. Hardware and network solutions directly affect system performance, the reliability and stability; ERP system function determines the strength of corporate demand satisfaction; consulting partner's ability and experience determine the quality of the implementation process and the implementation of the results.
3. Project control in ERP systems implementation, project management techniques commonly used to control and manage the implementation process. Effective implementation of the control performance in science and implementation plan, clear the stage results and the results of rigorous review. Moreover, effective control of coordination is also reflected in a positive and smooth information transmission channels. Organization, including ERP implementation: steering committee, project manager, external consultants, IT departments, functional departments of the implementation team and functional departments of the end user. Coordination and communication between departments was good or bad decision to implement the process of work quality and work efficiency. At present, enterprises lack the appropriate project manager under the conditions of this risk is particularly evident and severe.
4. Business process control enterprise business process reengineering in the design phase of project implementation completed. Process control and monitoring to ensure that the ERP in the formal aspects of running, the business is effectively under control, to avoid human losses suffered enterprises. Design control aspects, we should take into account the control and efficiency. Too much control of redundant links and business processes is bound to reduce efficiency. And there will be insufficient to control the business aspects of the risk of loss of control.
5. Although the effect of project implementation project evaluation process of ERP implementation is the last link. But this does not mean that project evaluation is not important. On the contrary, the results of project evaluation is a direct reflection of the effect of ERP implementation. Correct evaluation of the implementation of results, without clear implementation goals and objective evaluation criteria and scientific methods of evaluation. Widespread neglect of the current project evaluation issues. Ignore the project evaluation will lead to the implementation team does not care about the implementation of the results of this risk. This is where ERP projects huge risk.
6. System Security Management System Security, including: operating system license, network equipment, access, application access system functions, data access, virus prevention, intrusion monitoring, tracking data changes, the security of data backup and archiving, security management host room regulations, the system administrator's supervision, and so on. At present, the enterprise master computer technology are fewer, not more computer access the Internet. Therefore, the implementation of ERP systems, the prevalence of the phenomenon does not attach importance to system security. Such as: Users pay no attention to password security, more than other super-user authorization. Direct consequence of the lack of safety awareness in the security design of the system there are flaws and shortcomings. In recent years, there have been newspaper disclosure of bank or corporate computer systems is the illegal invasion of a message, which sounded the alarm to the enterprise.
7. Accident or disaster, floods, fires, earthquakes and other natural disasters irresistible ERP systems will give a devastating blow. After the opening of business ERP systems, such damage will directly result in the transaction of business interruption caused incalculable damage to the enterprise. Proactive strategies and countermeasures to reduce the risk of the recipe. Such as the establishment of remote backup and recovery mechanisms; in the computer system does not work the case, manual handling operations to restore the steps and measures.
ERP project risk
Often people fail to consider the factors in the general focus on the implementation process of analysis of many factors, but often overlooked items completed before the start of the implementation of ERP systems and the potential risks. For the ERP project, the risk exists in the whole process of the project, including project planning, project pre-preparation, implementation and system operation. To sum up, ERP project risks are mainly the following aspects:
1. The lack of planning or poor planning;
2 The project is not fully prepared, the performance of ERP software for hardware selection and choose the wrong;
3 implementation of process control is not strict, the results did not meet the stage;
4. The lack of effective control of the design process aspects;
5 the results are reasonable without making the assessment or evaluation;
6 The system safety design is imperfect, there is a systematic illegal invasion risk;
7. Disaster prevention measures are inappropriate or incomplete, likely to cause system crashes.
1. The existence of a corporate strategic planning of IT system planning five years? With the information society, IT systems for enterprises is not only a tool, but also techniques. ERP as an important component of IT systems and services in the enterprise's long-term planning, long-term planning tools and assurance. ERP's goal from the IT system is planned to evaluate the success or failure of the basic standard ERP systems, IT systems should be based on planning, a clear scope of ERP systems and implementation of content.
2. Pre-project preparation to determine the hardware and network solutions, select the ERP system and assessment consulting partners are the three main tasks of this stage is the implementation of the three elements of the ERP system. Hardware and network solutions directly affect system performance, the reliability and stability; ERP system function determines the strength of corporate demand satisfaction; consulting partner's ability and experience determine the quality of the implementation process and the implementation of the results.
3. Project control in ERP systems implementation, project management techniques commonly used to control and manage the implementation process. Effective implementation of the control performance in science and implementation plan, clear the stage results and the results of rigorous review. Moreover, effective control of coordination is also reflected in a positive and smooth information transmission channels. Organization, including ERP implementation: steering committee, project manager, external consultants, IT departments, functional departments of the implementation team and functional departments of the end user. Coordination and communication between departments was good or bad decision to implement the process of work quality and work efficiency. At present, enterprises lack the appropriate project manager under the conditions of this risk is particularly evident and severe.
4. Business process control enterprise business process reengineering in the design phase of project implementation completed. Process control and monitoring to ensure that the ERP in the formal aspects of running, the business is effectively under control, to avoid human losses suffered enterprises. Design control aspects, we should take into account the control and efficiency. Too much control of redundant links and business processes is bound to reduce efficiency. And there will be insufficient to control the business aspects of the risk of loss of control.
5. Although the effect of project implementation project evaluation process of ERP implementation is the last link. But this does not mean that project evaluation is not important. On the contrary, the results of project evaluation is a direct reflection of the effect of ERP implementation. Correct evaluation of the implementation of results, without clear implementation goals and objective evaluation criteria and scientific methods of evaluation. Widespread neglect of the current project evaluation issues. Ignore the project evaluation will lead to the implementation team does not care about the implementation of the results of this risk. This is where ERP projects huge risk.
6. System Security Management System Security, including: operating system license, network equipment, access, application access system functions, data access, virus prevention, intrusion monitoring, tracking data changes, the security of data backup and archiving, security management host room regulations, the system administrator's supervision, and so on. At present, the enterprise master computer technology are fewer, not more computer access the Internet. Therefore, the implementation of ERP systems, the prevalence of the phenomenon does not attach importance to system security. Such as: Users pay no attention to password security, more than other super-user authorization. Direct consequence of the lack of safety awareness in the security design of the system there are flaws and shortcomings. In recent years, there have been newspaper disclosure of bank or corporate computer systems is the illegal invasion of a message, which sounded the alarm to the enterprise.
7. Accident or disaster, floods, fires, earthquakes and other natural disasters irresistible ERP systems will give a devastating blow. After the opening of business ERP systems, such damage will directly result in the transaction of business interruption caused incalculable damage to the enterprise. Proactive strategies and countermeasures to reduce the risk of the recipe. Such as the establishment of remote backup and recovery mechanisms; in the computer system does not work the case, manual handling operations to restore the steps and measures.
The relationship between ERP and enterprise applications
ERP is to borrow a new management model to transform the old original business management, is an advanced and effective management ideas and methods. ERP software applications in the actual promotion, the depth and breadth of its application are not in place, most enterprises had no significant effect, did not cause the shock decision makers and people's attention.
1. Implementation of ERP is a full range of change in corporate business management leadership should first be educated, followed by the implementation of modern management theory and perpetrators, standardize corporate governance and related areas, making it the leader, management and staff conscious action to make sense of modern management rooted in the enterprise, as part of corporate culture. Foreign companies to implement ERP seems to be no room for discussion, the overall acceptance, self-awareness strong. In fact, this is perfectly justified to do business, and we have to wait for ideas to improve, ideas, and sometimes avoid the edge, accommodating old, passing the buck. If we do not firmly say goodbye to those bad habits, this comprehensive change will be repeated, or even die.
2. Corporate management team to reach a consensus to the eye inward, Enhancing strength, good management of the foundation work, which no matter how good the application software and software vendors can not provide the only hard work diligently on their own. The ERP implementation is called "top-level officials project", which shows the company's decision-makers in the ERP implementation process of the special role. ERP is a management system, affecting the overall situation, there is no top-level officials of the participation and empowerment, it is difficult to mobilize global.
3. ERP is an investment in ERP systems engineering input and output devices and other fixed assets, more inputs and outputs, not so straightforward, plain and clear, return on investment can not immediately get to see benefits. ERP investment is a systematic project, and can not be immediate, it is to manage the implementation of the main idea, which is a red line in business management. It is long-term work, create efficiency in the deepening to the management to be effective. In addition, the implementation of ERP but also local conditions, corporate and other, specific issues and problems. First of all, according to the specific needs of the corresponding system, not generally have on the minicomputer, regardless of business size or WindowsNT, so that long-term operation of the enterprise harm. Second, this input is not a once and for all, as technology has developed rapidly, with the depth of work, businesses will feel more and more scarce resources, each year should be a corresponding investment in order to ensure the healthy functioning of the system.
4. ERP implementation requires professionals who compound is necessary to understand computer technology, but also understand the management. Colleges and universities of the compound talents far failed to meet the needs of enterprises. Combined talents requires a process and a certain time, but business leaders often put such little talent as a general manager, did not treat them as the enterprise hard-earned wealth, is an important team . This long-term neglect of management, these versatile talents in the company's position is far less than market development and product developers, but "supporting" role, not a policy tilt object, this factor is an important reason for brain drain. In addition, when the ERP business, these versatile talents played a leading role, but once management into the routine, they seemed to be superfluous, and this law has become a necessity. In the talent market, the most active compound talents, those discerning entrepreneurs will work hard to tap talent, which is not conducive to the implementation of the team's stability.
In short, the conditions of enterprises should lose no ground with ERP management system, not only engage in pure research, and then studied for a long time to study. Be the first to organize a good internal management and basic data, select or develop their own ERP software companies, the conditions are ripe on the last.
1. Implementation of ERP is a full range of change in corporate business management leadership should first be educated, followed by the implementation of modern management theory and perpetrators, standardize corporate governance and related areas, making it the leader, management and staff conscious action to make sense of modern management rooted in the enterprise, as part of corporate culture. Foreign companies to implement ERP seems to be no room for discussion, the overall acceptance, self-awareness strong. In fact, this is perfectly justified to do business, and we have to wait for ideas to improve, ideas, and sometimes avoid the edge, accommodating old, passing the buck. If we do not firmly say goodbye to those bad habits, this comprehensive change will be repeated, or even die.
2. Corporate management team to reach a consensus to the eye inward, Enhancing strength, good management of the foundation work, which no matter how good the application software and software vendors can not provide the only hard work diligently on their own. The ERP implementation is called "top-level officials project", which shows the company's decision-makers in the ERP implementation process of the special role. ERP is a management system, affecting the overall situation, there is no top-level officials of the participation and empowerment, it is difficult to mobilize global.
3. ERP is an investment in ERP systems engineering input and output devices and other fixed assets, more inputs and outputs, not so straightforward, plain and clear, return on investment can not immediately get to see benefits. ERP investment is a systematic project, and can not be immediate, it is to manage the implementation of the main idea, which is a red line in business management. It is long-term work, create efficiency in the deepening to the management to be effective. In addition, the implementation of ERP but also local conditions, corporate and other, specific issues and problems. First of all, according to the specific needs of the corresponding system, not generally have on the minicomputer, regardless of business size or WindowsNT, so that long-term operation of the enterprise harm. Second, this input is not a once and for all, as technology has developed rapidly, with the depth of work, businesses will feel more and more scarce resources, each year should be a corresponding investment in order to ensure the healthy functioning of the system.
4. ERP implementation requires professionals who compound is necessary to understand computer technology, but also understand the management. Colleges and universities of the compound talents far failed to meet the needs of enterprises. Combined talents requires a process and a certain time, but business leaders often put such little talent as a general manager, did not treat them as the enterprise hard-earned wealth, is an important team . This long-term neglect of management, these versatile talents in the company's position is far less than market development and product developers, but "supporting" role, not a policy tilt object, this factor is an important reason for brain drain. In addition, when the ERP business, these versatile talents played a leading role, but once management into the routine, they seemed to be superfluous, and this law has become a necessity. In the talent market, the most active compound talents, those discerning entrepreneurs will work hard to tap talent, which is not conducive to the implementation of the team's stability.
In short, the conditions of enterprises should lose no ground with ERP management system, not only engage in pure research, and then studied for a long time to study. Be the first to organize a good internal management and basic data, select or develop their own ERP software companies, the conditions are ripe on the last.
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